Refund policy

Refund & Return Policy

Return Policy

You have 7 days after receiving your item to request a return (unless local laws require a longer period).

To qualify for a return:

  • Item must be unopened, unused, and in its original packaging with all tags intact.

  • Returns showing wear, damage, or tampering will be rejected.

  • A receipt or proof of purchase is required.

To begin the return process, contact us at ultravacpackinfo@gmail.com.
Unauthorized returns will not be accepted.
Return shipping costs are the customer's responsibility, unless required otherwise by local law.

If your return is accepted:

  • We will provide a return address and instructions.

  • Failure to follow the return process will result in rejection.

Shipping Delays

Shipping delays caused by carriers, customs, or other logistical issues are not grounds for a refund.
Once your order has been shipped, it is no longer eligible for cancellation. To receive a refund, you must wait for the package to arrive and then follow our return process.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or incorrect, contact us within 24 hours with photo evidence.

Claims made after this period may be denied unless local laws provide further protection.

Exceptions / Non-Returnable Items

The following cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty and hygiene products)

  • Hazardous materials (e.g., flammable liquids or gases)

  • Items marked as “final sale” or gift cards

Contact us before purchasing if unsure whether your item is returnable.

Exchanges

We do not offer direct exchanges.
If you need a different item, return the original (if eligible) and place a new order separately.

EU & UK Customers: 14-Day Cooling-Off Period

You may cancel or return your order within 14 days of delivery for any reason.

Conditions:

  • Item must be unused, unworn, and in original packaging with all tags.

  • Proof of purchase is required.

US & Canada Customers

  • Returns must be initiated within 7 days of delivery (unless local laws allow more time).

  • Shipping costs are non-refundable (unless required by law).

  • A 15% restocking fee applies to all returns.

  • Refunds are processed within 10 business days after return is received and inspected.

If more than 15 business days have passed, please contact us at ultravacpackinfo@gmail.com.

Australia & Other Regions

We honor all local consumer protection laws. If your country’s laws grant additional rights, those will be fully respected.